Labor Day Closure
Please do not ship after Wednesday 9/2/2026 as shipments delayed over the holiday weekend will not deliver until at least Tuesday 9/8.
Our office will be closed 9/5-9/8 to allow staff to enjoy the holiday. We will resume normal operations Tuesday 9/8/2026.
Enjoy your Labor Day weekend!
If you ship from a UPS store, bring in this letter
Every UPS Store accepts live shipments.
In case the staff didn't read the email from corporate allowing non-venomous snakes, show them the "UPS Approval of Live Animal Shipping" letter.
You'll find another link on the right side of the page after you create your label.
**Insurance Not Available on Fridays**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **
Caution: Insurance is not available on Fridays as the package will not arrive until the following Monday or Tuesday. Thank you.
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:full
Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.
In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.
Note: Consider using Phase24 packs if necessary, as they make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.
REMEMBER: UPS has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
Insurance Eligibility Requirements
Note: Insurance is not available on Thursdays and Fridays, and there is no live shipping on Fridays. If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
FedEx Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!