**Insurance Not Available on Fridays**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **
Caution: Insurance is not available on Fridays as the package will not arrive until the following Monday or Tuesday. Our Customer Service team will be responding to emails over the weekend. Thank you.
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:full
Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.
In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.
Note: Consider using Phase24 packs if necessary, as they make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.
REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
Insurance Eligibility Requirements
Note: Insurance is not available on Thursdays and Fridays, and there is no live shipping on Fridays. If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
FedEx Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!
Temperature Guidelines for Safe Shipping- Reptiles and Amphibians
These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees farenheit or higher, DO NOT use a heat pack.
Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.
REPTILES
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-69°F: Use a heat pack per our directions.
70-91°F: DO NOT use heat pack.
92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*
Over 100°F: DO NOT SHIP. Wait for cooler weather.
AMPHIBIANS and other species from cooler moist climates.
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-60°F: Use a heat pack per our directions.
60-80°F: DO NOT use a heat pack. No cold pack required.
80-92°F: Use a cold pack per our directions.
Over 92°F: DO NOT SHIP. Wait for cooler weather.
NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees farenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up.