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Warning!
Please contact us with any and all temperature and heat pack related questions.
Remember:
➤ Handwarmers are strictly prohibited.
➤ Temperature guidelines and heat pack information available here.
➤ If your temperatures straddle two categories, contact us for specific recommendations.
➤ Call or email us at 303.730.2125 or info@shipyourreptiles.com
➤ Not all shipments will require a heat pack! Please contact us for recommendations.
Thank you!
Critical!
UPDATE 03/30/20:
Due to the Covid-19 pandemic, FedEx is experiencing significant increases in overall shipping volume, as well as disruptions in the staff that manage those shipments. They are now operating under "Peak Protocols,” which means that while service is (for now) continuing as normal, our FedEx agents are limited in how quickly they can assist us, and limited in what they're able to assist with.
Because of this, to protect the live animals we have in the system, we will be restricting Live Animal shipping to Monday through Wednesday ONLY, beginning Monday, March 30th. While we understand this may be inconvenient, this will give us an extra day (Friday) to work on any packages that may have gotten hung up in the FedEx system earlier in the week.
Under normal circumstances, Thursday shipments are inherently more risky due to FedEx's limited services on Saturday. A day's delay for a Thursday shipment can easily turn into a full weekend layover. The risk of this happening at this time is simply too high.
Please let us know if you have any questions or concerns, and we hope you and yours remain safe and healthy during these times.
Covid-19 UPDATE 03/20/20:
FedEx has advised that in certain areas, Shelter In Place (SIP) guidelines are impacting their ability to service certain zip codes. While FedEx has been deemed an Essential Business and is therefore exempt from SIP guidelines, many businesses are closed. Please check with your recipient if you are shipping to a business/commercial location, as it may be closed, and rerouting packages will often add a 24 to 48 hour delay. FedEx Ship Centers are still open as an option.
Additionally, FedEx has modified their Signature Required service. To maintain proper social distancing guidelines for the safety of drivers and recipients, FedEx will now only request a verbal name confirmation rather than a physical signature. That said, if you select the Delivery Confirmation option, FedEx will still charge for this verbal confirmation, and the driver may sign on your recipient’s behalf.
We continue to keep a close eye on the situation. As of right now, FedEx has not issued any service disruptions for domestic shipments, but with how quickly the situation has been evolving, we cannot say for certain that the system will not be impacted. For the most updated information, please keep an eye on FedEx's alerts page, which you can find here: https://www.fedex.com/Please do not hesitate to reach out with any questions or concerns you might have, and please be safe!
Thank you.
