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REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
Insurance Eligibility Requirements
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines:
Heat Pack Use and Links to Temp Guidelines
ATTN: All Reptiles, All Amphibians, and Most Aquatics- MUST BE SHIPPED PRIORITY OVERNIGHT!