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Critical!

Wednesday 2/8/23: “No Ship” Day

No Insurance will be offered today. With both Memphis and Indy still catching up from the service disruptions from last week and potential severe weather moving into those areas today, we discourage shipping today, to avoid potential delays.

Also, be advised that certain areas in the PHX, Scottsdale and Glendale areas of AZ will be affected by Super Bowl traffic closures.

As always, please be aware of the weather at both the shipping origin and destination and consider if delays may be possible. Note: As we are now in the Winter months with colder temperatures, it’s time to consider whether heat packs, and heat packs with phase packs, are needed. Phase packs make it possible to ship from and to areas with straddling temperatures.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines.

Heat Pack Use and Links to Temp Guidelines

Shipping Tips and Tricks

FedEx Service Alerts

Insurance Eligibility Requirements

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!