- 57. How does ShipYourReptiles insurance work?
- 58. How do I file an SYR Insurance Claim?
- 59. What about the FedEx money back guarantee?
- 60. Doesn't Delta Cargo offer live arrival insurance?
57. How does ShipYourReptiles insurance work?
We offer two types of insurance:
- On-Time
- Covers the cost of your shipping label if your package is delivered late.
- On-Time & Live Arrival
- Covers the cost of your shipping label if your package is delivered late PLUS covers the value insured if the animals arrive deceased due to late delivery or other fault of FedEx
Packaging must meet ShipYourReptiles shipping standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a ShipYourReptiles shipping kit.
You can easily purchase ShipYourReptiles insurance when you Book a Shipment.
- On the Shipping Details page, in the Additional Services sections, select either On-Time or On-Time & Live Arrival.
- If choosing On-Time & Live Arrival, select the amount of insurance you want.
- Read the Terms and Conditions.
- Check the "I have read and accept all Terms and Conditions" checkbox.
The insurance charge will be added to your shipment.
NOTE: SYR On-Time and Live Arrival Insurance is NOT an "anything goes" insurance plan. It insures that your package will arrive on time (according to FedEx Guaranteed Times) and alive. It is not carte blanche that anything can happen and you are covered. Read the limitations and details below.
Summary
ShipYourReptiles Insurance covers the cost of your shipment if it's delivered late, and if selected, Live Arrival covers the value insured for if it's delivered late and the animal arrives dead.
- ShipYourReptiles Insurance provides the only way to insure on-time and live delivery of reptiles. ShipYourReptiles Insurance protects you against late delivery and animal death due to late delivery.
- Claims for late arrival must be reported within seven days of the recorded delivery time.
- Claims for dead arrival must be reported within four hours of the recorded delivery time.
- On-Time and Live Arrival Insurance applies only to Priority Overnight shipments.
- On-Time Insurance costs $2.50.
- On-Time & Live Arrival Insurane costs $5 for the first $200 and $2.50 for each additional $100 of insured value.
- 2Day, Express Saver, Ground and Home Delivery insurance costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.
- By default, we have selected On-Time Insurance. You can decline insurance coverage by selecting "None", or you can increase your coverage by selecting On-Time & Live Arrival and choosing your insured value.
- For a DOA claim to be covered, the package must also be delivered late, according to FedEx' guaranteed delivery time. On-time live arrival is the shipper's responsibility based on the ability to pack a healthy animal according to ShipYourReptiles shipping standards.
- Recipient must be available to accept package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for the Delivery Confirmation (adult signature required) option, the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery.
- For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.
- If you decline insurance for any ShipYourReptiles shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.
Insurance cost and coverage
- On-Time Insurance costs $2.50.
- On-Time & Live Arrival Insurane costs $5 for the first $200 and $2.50 for each additional $100 of insured value.
- 2Day, Express Saver, Ground and Home Delivery insurance costs $1.00 for every $100 in insured value. No live shipments will be covered with these services.
- 2Day, Express Saver, Ground and Home Delivery insurance covers only the demonstrated market value of your loss. Terms and Conditions of FedEx Services apply to Ship Your Reptiles On-Time and Live Arrival Insurance for 2Day, Express Saver, Ground and Home Deliver shipments. For more detail, read Terms and Conditions of FedEx Services.
- Live Arrival has a $200 minimum coverage, $10,000 maximum, in $100 increments. Inquire for high value insurance up to $50,000+
- To get full coverage, round up to the nearest hundred. Example: If your animal is worth $350, you should purchase $400 worth of insurance. If the package is late and the animal is dead, you are eligeable to receive the $400 insured value plus the cost of the shipping label.
- If you void your unused shipping label, ShipYourReptiles will refund 100 percent of your shipping and insurance charges.
Most Common Errors of Non-Compliance that will INVALIDATE Live-Arrival Insurance:
- Using hand-warmers, foot-warmers, or any heat pack with a less-than 40 hour duration purchased in the big-box stores.
- Using more than one heat pack in any box smaller than our #5 size. The #5 box may include up to TWO heat packs.
- Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the animal is in.
- Attaching the heat pack facing the wrong way or covering the red stripe with tape.
- Failure to provide specific ventilation (four quarter-inch holes, two at each end of the box).
- Punching too many holes in a box.
- Using half-inch insulation.
- Using no insulation at all.
- Using boxes made of thin cardboard.
- Using Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes.
- Shipping outside our specific temperature parameters and high/low limitations.
- Non-compliance with SYR Shipping Standards.
CLICK HERE TO LEARN MORE ABOUT SYR INSURANCE
58. How do I file an SYR Insurance Claim?
Claims – late delivery
If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.
Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. Further, addresses are distinguished between business and residential. An urban business address will be scheduled to receive deliveries by 10:30, but an urban residential address will be scheduled to receive deliveries by noon.
Claim payment will not be made if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.
To report a late delivery, shipper must contact ShipYourReptiles within seven days of delivery.
Report a claim via info@shipyourreptiles.com or 303-730-2125. As soon as the claim is reported, ShipYourReptiles will provide further instructions.
A claim can be reported with a voice mail or email. ShipYourReptiles will record the claim at the message’s time stamp. Claim payments will be made to the shipper.
Claims – dead delivery (DOA)
ShipYourReptiles live-arrival insurance protects you against animal death due to late delivery.
For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. (Further, addresses are distinguished between business and residential. An urban business address will be scheduled to receive deliveries by 10:30, but an urban residential address will be scheduled to receive deliveries by noon.) Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. If the package is on time, there’s no reason the animal shouldn’t be alive given a healthy animal and proper packaging and weather precautions, as per ShipYourReptiles shipping standards.
Recipient must be available to accept package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for the Delivery Confirmation (adult signature required) option, the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery.
If claim includes late delivery and dead arrival, ShipYourReptiles must be contacted (by the shipper or recipient) within four hours of the official delivery time, as recorded by the FedEx driver. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.
Report a claim via info@shipyourreptiles.com or 303-730-2125. As soon as the claim is reported, ShipYourReptiles will provide further instructions.
A claim can be reported with a voice mail or email. ShipYourReptiles will record the claim at the message’s time stamp.
We recommend the shipper instruct the recipient to contact ShipYourReptiles directly, so the claim can be recorded as soon as possible. ShipYourReptiles will follow up with the shipper to handle the claim.
The Live Harmless Reptile sheet that must be placed inside the top of each box contains directions for the recipient to contact ShipYourReptiles in case of a claim.
Shipper must provide a receipt for the purchase of the live reptile. If the shipment is not a commercial transaction, shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey act. This provides proof of value.
Shipper must follow all ShipYourReptiles shipping standards, including rules for packaging and temperature.
Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack if applicable and snake bag/deli cup. This proves the shipper followed ShipYourReptiles shipping standards.
Shipper must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.
Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal can’t be provided upon ShipYourReptiles request, the claim will not be paid.
All evidence — receipt/packing list and photos/video — must be provided within eight hours of the delivery. Claim payments will be made to the shipper.
Limitations
If package is delivered on time according to FedEx guaranteed delivery time, live-arrival insurance is nullified. On-time live arrival is the shipper’s responsibility based on the ability to pack a healthy animal according to ShipYourReptiles shipping standards. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times.
If package is sent during a ShipYourReptiles "no-ship" period -- as noted on the Book A Shipment page under Package Information -- insurance is nullified. No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.
Package must be received on first delivery attempt. Package may be dropped off by FedEx driver at the destination, accepted by someone at the destination or, if delivery confirmation is required, signed for at the destination. If delivery confirmation is required, and no one is available to sign for the package, this qualifies as a first delivery attempt. If package goes back onto truck for later delivery, live-arrival insurance is nullified.
Packaging must meet ShipYourReptiles shipping standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a ShipYourReptiles shipping kit.
The outgoing shipment must be scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.
ShipYourReptiles insurance applies exclusively to live non-venomous reptiles and amphibians. This insurance does not cover insects, bugs and other creatures; or animals that are disallowed byShipYourReptiles Shipping Standards.
ShipYourReptiles Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on time. This includes dropped tails, neurological claims, etc. It is the responsibility of the shipper to ensure proper packaging and a properly packaged animal will arrive safe and unharmed.
Live arrival - ShipYourReptiles does not pay if:
- Package is on time according to FedEx guaranteed delivery time. If package is held for pickup at a FedEx facility, it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.
- Shipment does not follow all ShipYourReptiles shipping standards.
- Shipment is not sent via Priority Overnight service.
- Package is not delivered on first attempt.
- Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours).
On-time arrival - ShipYourReptiles does not pay if:
- Package is not delivered on first attempt. If package is held for pickup at a FedEx facility, it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.
- Recipient must be available to accept package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for the Delivery Confirmation (adult signature required) option, the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery.
- Keep in mind that guaranteed delivery time varies by location. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times.
CLICK HERE TO LEARN MORE ABOUT SYR INSURANCE
59. What about the FedEx money back guarantee?
FedEx does not offer shipping refunds for late arrival for live shipments. In fact, refunds for live shipments are specifically exempted in the Live Shipper Certification agreement:
"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."
If you are FedEx certified to ship live reptiles, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal.
We launched ShipYourReptiles Insurance to fill this gap in coverage. You can easily get insurance when you Book a Shipment.
Learn more about ShipYourReptiles Insurance.
60. Doesn't Delta Cargo offer live arrival insurance?
No, they do not. This is a common misconception among shippers of reptiles and other high-value animals.
When you ship with Delta Cargo (aka Delta DASH), you can enter a declared value -- for which you pay extra -- but this declared value is only useful when have to file a claim with your own insurance company. Delta Cargo does not provide live arrival insurance. Delta Cargo does not cover your loss for a DOA shipment.
ShipYourReptiles provides the only way to insure live and on-time delivery of live reptiles. Learn more about ShipYourReptiles Insurance.
